[Remote] Digital Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. Vivi is a leading digital signage tool designed for education, aiming to enhance collaboration and creativity in classrooms. They are seeking a Digital Customer Success Manager to drive adoption and engagement across school district accounts through digital-first strategies and automated outreach.
Responsibilities
- Managing a large portfolio of accounts through digital and automated engagement models
- Monitoring account health signals and triggering the right intervention at the right time without waiting to be asked
- Building and optimizing automated email sequences, onboarding flows, and renewal campaigns
- Identifying silent or disengaged accounts early and executing low touch recovery plays
- Partnering with CS leadership to develop and refine the digital engagement playbook
- Maintaining accurate account data and health records in CRM
- Tracking program performance and reporting on engagement, adoption, and retention metrics
Skills
- 3+ years in a scaled customer engagement role
- Proficiency with CRM and marketing automation tools
- Strong written communication skills — your emails and sequences do the relationship work
- Familiarity with K-12 or edtech is a plus but not required
- Experience using AI tools to improve workflow, content creation, or customer segmentation is preferred
- Comfort working with data — you can read a health score, spot a trend, and act on it
- Experience managing large account volumes through automation and digital programs, not just 1:1 outreach
- HubSpot experience strongly preferred
Company Overview