Workday Payroll, Time, Absence Consultant
Job Description:
- Lead Workday post-production support services for Payroll, Time Tracking, and Absence modules across a portfolio of clients.
- Serve as the primary point of contact and strategic advisor for client stakeholders, addressing escalations, resolving complex issues, and guiding clients through system updates and enhancements.
- Develop strong client relationships, understanding each organization’s policies, business cycles, and compliance requirements to provide tailored recommendations and support.
- Manage day-to-day support activities: triage tickets, troubleshoot issues, and oversee timely resolution in alignment with SLAs.
- Own Workday release management: analyze feature updates, assess client impact, and coordinate testing and deployment with client teams.
- Identify opportunities to improve client processes and system configuration for efficiency, accuracy, and compliance.
- Mentor and lead junior consultants and support analysts, ensuring consistent delivery of high-quality client service and knowledge transfer.
- Coordinate with Workday and third-party vendors on behalf of clients for issue resolution and system enhancements.
Requirements:
- 2+ years of Workday experience, with deep functional expertise in Payroll, Time Tracking, and Absence.
- Experience in a managed services model.
- Demonstrated experience in a client-facing or consulting role, providing ongoing Workday support and advisory services.
- Strong understanding of payroll operations, U.S. tax compliance, time calculation rules, and absence/accrual policies.
- Experience leading Workday release assessments and regression testing in a multi-client environment.
- Ability to manage multiple clients simultaneously, balancing support demands and strategic initiatives.
- Excellent communication, presentation, and relationship management skills.
- Workday certification preferred.
Benefits:
- Additional benefits and perks may also be available, depending on the position and employment terms.