Virtual Medical Assistant — Referral Coordinator
MedSpecialized, Inc. is looking for a Virtual Medical Assistant! About the Client: DrCatalyst DrCatalyst (DrC) is a healthcare staffing organization that has over 250 billable staff from the Philippines servicing healthcare companies throughout America. We are looking for Energetic and Highly Fluent English speaking Healthcare Professionals to serve new and existing US Healthcare clinics as inbound and outbound clinical operators during the business hours of our respective clients. Throughout your career you will also get the opportunity to be trained on additional skills such as referral management, authorizations, medical records, prescription coordination, eligibility and benefits, HEDIS, and more. Work Schedule and Arrangement: Night shift
- Remote Work – For Applicants Residing in the Philippines, Outside Cebu Province Only
- Onsite Work Setup — Applicants residing in Cebu are required to work onsite at the Cebu office
Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu Responsibilities:
- Answer inbound calls and help for scheduling, rescheduling, and clinic information.
- Make outbound calls for patient appointment reminders, wellness checks, and more.
- Supply EMR notes on all calls conducted looping in onsite personnel and providers.
- Google Chat with online personnel, as well as separate chats with DRC team members.
- Handle Worker’s Compensation records coordination and documentation.
- Ensure accurate updating and tracking of workers’ compensation-related patient records and case notes.
Requirements:
- At least college level
- Must have processing referrals experience
- Must have at least 6 months of BPO Healthcare account experience
- Excellent English proficiency with strong communication skills
- 25 wpm or faster
- Internet speed has to be at least 100 mbps
- Computer literacy (GMail, Google Sheets)
- Stable internet connection and a conducive work environment at home
- Physically fit to work in a BPO setting
- Willing to work during holidays and weekends
Salary and monetary benefits (in PHP):
- Monthly salary of 20,000 - 30,000
- New hire bonus of 5,000
- Attendance bonus of 2,000
Perks and other benefits:
- Paid Training Period
- All national Philippines and USA holidays are observed
- Paid time off—public holidays, vacation, and personal time off
- Robust and effective Government Benefits Administration
- Lactation breaks (for breastfeeding moms)
- Discounted optical services with our partner clinic
- Free Health insurance with one (1) free dependent
- Free Life insurance
- Free Accident insurance
- Company-sponsored outings
- Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
- International travel opportunities (India and US office)
Our Recruitment Process: Candidate Application Form General Assessment Phone Screening Technical Interview (Virtual) Reference Check Job Offer Training Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower. PRO TIP: prepare for that interview and impress the hiring managers! For more information about our company, visit our website: www.medspecialized.com