Virtual Legal Assistant – Personal Injury - Contract to Hire
Virtual Legal Assistant – Personal Injury Purpose ARA Legal Support is dedicated to assisting personal injury firms in helping injured victims in Texas. We are seeking a Virtual Legal Assistant who is coachable, able to follow directions and take constructive criticism all while being able to multitask in a fast-paced environment. The ideal candidate must be able to multi-task, pay attention to detail, be organized, and self-motivated. You will be accountable for accomplishing a variety of activities in a timely and professional manner, including supporting the lawyers and supervisors with any assigned tasks. We are interested in employing hard-working, motivated individuals who enjoy interacting with others. We offer outstanding benefits, and the chance for growth in a supportive workplace. The ideal candidate must have experience handling pre-litigation personal injury files, communicating professionally with clients, insurance adjusters, and medical providers, and managing tasks efficiently using modern legal technology platforms. This is a remote position requiring strong communication skills, urgency, professionalism, and the ability to multitask in a high-volume environment.
- *MUST BE FLUENT IN SPANISH AND ENGLISH**
Responsibilities
- Manage personal injury cases during the pre-litigation phase
- Maintain accurate and organized case files in Filevine
- Communicate with clients regarding case updates, treatment status, documents, and next steps
- Answer and manage inbound/outbound calls using RingCentral
- Document all calls, notes, and updates promptly in Filevine
- Coordinate with insurance companies, adjusters, medical providers, and clients
- Assist with opening insurance claims and sending letters of representation
- Request and organize medical records, bills, police reports, and supporting documentation
- Monitor treatment progress and follow up with clients regularly
- Assist in preparing demand packages and settlement documentation
- Track deadlines and ensure timely follow-up on all assigned tasks
- Manage email communication professionally through Microsoft Outlook
- Escalate urgent matters to attorneys or supervisors when necessary
- Maintain confidentiality and professionalism at all times
Requirements
- Experience in personal injury law required
- Bilingual (English & Spanish) required
- Excellent customer service and phone etiquette
- Ability to multitask and work independently in a remote environment
- Strong organizational and time management skills
- Ability to handle sensitive and confidential information
- Reliable internet connection and quiet work environment
- Strong attention to detail and follow-through
Preferred Qualifications
- Experience working with Texas personal injury cases
- Knowledge of bodily injury and property damage claims
- Experience using Filevine preferred
- Experience using RingCentral, Roam, and Microsoft Outlook preferred
- Familiarity with medical records and billing procedures
- Experience communicating with insurance adjusters and providers
- Understanding of pre-litigation workflows and settlement processes
Performance Expectations
- Timely and accurate documentation in Filevine
- Professional communication with clients and third parties
- Consistent follow-up and task completion
- Ability to manage a high volume of calls and case activity
- Maintain responsiveness and accountability throughout the workday
Schedule
- Full-time remote position (M-F 9AM-5PM)
- Must be available during business hours (CST preferred)
Compensation/Benefits •$5-8/hr (Based on experience and qualifications)
- Opportunities for advancement
- Paid time off once a year employed