Vice President of Client Service – Direct Response Fundraising
Job Description:
- Oversee the strategy, planning, and execution of a large, direct mail fundraising program, guiding work from initial concept through production, analysis, and long-term optimization.
- Partner closely with internal teams across Creative, Analytics, and Production to ensure campaigns are thoughtful, integrated, and delivering strong results.
- Serve as a primary client partner, building deep relationships, advising on strategy and performance, and helping navigate complex decisions around budgets, creative direction, and program growth.
- Lead and mentor a team of fundraising professionals, fostering a collaborative, high-performing environment and supporting their ongoing development.
Requirements:
- 10+ years of progressive experience in direct response fundraising
- Deep expertise in direct mail fundraising, with experience integrating digital and other channels
- Proven ability to lead large, high-volume or highly complex fundraising programs with multiple moving parts
- Strong client management skills and experience serving as a senior strategic advisor
- Experience managing and developing high-performing teams
- Expertise in budgeting, forecasting, and performance analysis
- Strong communication and presentation skills, including translating data into clear recommendations
- Ability to manage competing priorities in a fast-paced, deadline-driven environment
- A collaborative, enterprise mindset and ability to partner across teams
- A deep commitment to client success and mission-driven work.
Benefits:
- employer-paid health, dental, and vision insurance
- generous paid leave
- remote work reimbursements
- employer-paid life and disability insurance
- safe harbor 401(k) plan