V108 - PI Case Support Specialist
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: At Job Duck, we are looking for a proactive and detail-oriented PI Case Support Specialist to help drive a seamless and supportive experience for clients navigating personal injury cases. In this role, you will play a vital part in maintaining communication, organizing case information, and ensuring that every client interaction is handled with professionalism and care. You will support attorneys by managing daily case activities and keeping workflows on track, allowing the legal team to focus on delivering strong outcomes. This position is ideal for someone who thrives in a structured environment, values accountability, and takes pride in providing dependable and empathetic support. Your work will have a meaningful impact by helping clients feel informed, supported, and confident throughout their legal journey.
- Compensation Range: $1,220 to $1,320 USD
Responsibilities include, but are not limited to: Help maintain a positive, organized, and client-centered experience Ensure timely follow-ups, task completion, and case progression Prepare and send monthly client communication campaigns Support outreach efforts by posting content on social media platforms Conduct client intake processes and accurately gather information Answer incoming calls and provide professional assistance to clients Manage calendars, emails, and client communications efficiently Maintain accurate and organized case records within internal systems Assist attorneys with case-related administrative and coordination tasks Communicate with clients to provide updates and ongoing support throughout personal injury cases Requirements: Required Skills
- Experience in personal injury, legal support, or case coordination preferred
- Professional communication skills
- Client-focused mindset
- Strong attention to detail
- Problem-solving ability
- Excellent organizational skills
- Time management and prioritization
- Accountability and dependability
- Process adherence and task execution
- Sense of urgency and responsiveness
- Adaptability in fast-paced environments
- Team collaboration skills
- Case management coordination
Tools and Software
- CRM: Time Matters
- VOIP system: Nextiva
- Internal communication: Time Matters
- Email: Outlook
- Calendar management: Time Matters
- Document management: Kofax Power PDF
Work Shift: 8:30 AM - 5:30 PM [EST][EDT] (United States of America) Languages: English Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.