Social Media Community Manager - English
Overview
Social Media Community Manager - English role at Social Element. This is a part-time, hourly paid engagement (up to 29 hours per week) for a leading beverage company in North America. Weekend availability is required.
Responsibilities
- Be the voice of the brand by understanding social offerings, audiences, and products.
- Respond to consumer queries and complaints and engage with the online audience in a timely, authentic manner.
- Apply best practices across social platforms and deliver customer service with genuine, human interaction.
- Help ensure brands connect with their communities and build positive associations while remaining human and caring.
Qualifications
- Strong US English written skills; ability to craft engaging responses with good grammar and tone.
- Background in engagement, social customer care, and/or community management, either with a brand or digital agency.
- Experience with Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn, and/or YouTube; up-to-date with trends and diverse audiences.
- Comfort with digital technology and using a variety of tools and platforms.
- Self-motivated, able to work remotely.
- BYOD policy: ability to meet IT requirements listed below.
IT Requirements (BYOD)
- Operating system: Windows 11 or macOS (Ventura) or higher, with admin credentials.
- RAM: at least 8 GB (16 GB recommended).
- Internet: secure home broadband with minimum 20 Mbps download / 1 Mbps upload (50 Mbps / 5 Mbps recommended).
- Storage: 40 GB HDD available (SSD recommended).
- Webcam and headset; Android or iOS device for 2FA.
- Not supported: Chromebook, Linux, or Cloud VMs. Local VM OK if specs are provided with an explanation.
- Touchscreen monitor without keyboard and mouse is not allowed.
Working Hours Hourly paid basis with flexibility to cover weekdays, evenings, and weekends. Weekend availability is required. Hiring Process
- Online Assessment focusing on engagement techniques, tone of voice, social expertise, and grammar/spelling.
- Culture & Connect Interview with Talent Team to discuss our story, culture, and role requirements.
- Skills + Experience Interview with Social Team to dive deeper into your skills and fit.
Diversity, Equality & Inclusion Social Element is committed to fair, transparent, and inclusive hiring. We welcome applicants from all backgrounds, including historically underrepresented groups. We value diverse thinkers and encourage those who may feel overlooked to apply. If accommodations are needed at any stage of recruitment, please let us know. #J-18808-Ljbffr