Senior Product Manager (Virtual Agents and Capacity Intelligence)
• As the Senior Product Manager, you will lead and coordinate a highly talented and fast-paced team that is responsible for successfully launching new products to market that improve product-market fit, capture market share, and increase addressable market size
- You will own all aspects of the product development lifecycle. You will be accountable for setting and achieving KPIs that measure customer impact and business results. This is a high visibility, high stakes, position that aligns with a top company goal for ServiceTitan
- Our approach is customer-focused and data-driven. You will dive in to deeply understand our customers and their needs, collect and analyze data, and guide the team to move at high velocity and ship impactful solutions
- This position will also be key in creating a comprehensive ecosystem of integrated solutions leveraging ServiceTitan’s platform capabilities and application programming interface (API). There are many opportunities for the application of machine learning (ML), artificial intelligence (AI), and internet of things (IoT) powered by climate data, utility data, and building automation system (BAS) data
- You will leverage new and emerging technologies to deliver innovative solutions for our customers
- Create, articulate, evangelize, champion, and execute the vision for Capacity Management and AI Virtual Agents
- Own the product roadmap for your domain and make defensible and data-driven strategic prioritization decisions to optimize customer impact and business results
- Drive the product development lifecycle from market research through discovery, design, validation, requirements, grooming, planning, development, delivery, and go-to-market
- Enable pre-sale and post-sale stakeholders to understand market needs, use cases, and recommended best practices, including partnering with Documentation, Enablement, and Marketing on content creation
- Influence multiple product areas in collaboration with R&D leaders across CRM, Pricebook, Estimates, Purchasing, Inventory, Jobs & Project Management, Forms & Media, Accounting, and Reporting
- Achieve goals by establishing and attaining KPIs for revenue, retention, usability, adoption, engagement, and satisfaction
- Identify and take action on opportunities for continuous improvement
- Communicate and mitigate risks in order to successfully achieve objectives
- Own customer and prospect escalations to ensure proper resolution while managing impact to roadmap commitments
- Nurture strategic partnership relationships, resulting in creation and adoption of new integrations
Benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
- Personal development programs