[Remote] Virtual Finance Operations Director - Ira Toyota of Orleans
Note: The job is a remote job and is open to candidates in USA. Group 1 Automotive, Inc. is a Fortune 250 leader in global automotive retail, operating over 250 dealerships across the U.S. and U.K. They are seeking a Virtual Finance Operations Director to enhance customer satisfaction by proactively assessing and validating customer needs, coordinating internal resources, and leading performance objectives for customer contracts.
Responsibilities
- Proactively assess, clarify, and validate customer needs and expectations on an ongoing basis to ensure the highest satisfaction
- Coordinate the involvement and escalation of internal resources, including support, service, and management resources, in order to meet customers expectations
- Communicating customer concerns, challenges and the interaction of different processes within their organization
- Proactively lead document planning process that develops performance objectives, KPI's, financial targets, and critical milestones for the duration of each customer contract
- Act as a dedicated advocate for the customer, ensuring a seamless, positive experience throughout the entire transaction process
- Effectively prioritize tasks to maximize productivity and ensure efficient use of both your time and your team’s resources
- Enthusiastically represent Orleans Toyota technology and solutions
Skills
- Customer-facing sales experience in challenging environments required; automotive dealership experience, (sales, service, F&I, or BDC) is a plus
- Strong customer service and communication skills
- High attention to detail and ability to multitask in a fast-paced environment
- Positive attitude and team-oriented mindset
- Comfortable with technology (dealership systems experience is a plus)
- Experience with contracts/compliance or documentation-heavy roles is a plus
- Flexible schedule, including evenings/weekends
Benefits
- Medical, Dental & Vision Insurance
- 401(k) with company match + Employee Stock Purchase Plan
- Paid Time Off (vacation & sick days)
- Employee Vehicle Purchase Program
- Career growth opportunities within a Fortune 250 company
Company Overview