[Remote] Technical Account Manager
Note: The job is a remote job and is open to candidates in USA. Cypress HCM is seeking a Technical Account Manager to provide strategic guidance and operational support for enterprise customers using Adobe Experience Cloud solutions. The role involves serving as a trusted advisor to enhance platform adoption and optimize performance through direct customer engagement and collaboration with internal teams.
Responsibilities
- Serve as the central point of contact for assigned enterprise customers
- Build and maintain strong customer relationships across technical and executive stakeholders
- Partner with Director and VP-level leaders to translate business goals into technical action plans
- Coordinate efforts to improve product performance, customer adoption, and value realization
- Guide customers through complex environment changes, upgrades, and operational initiatives
- Lead resolution efforts for critical technical issues and customer concerns
- Provide proactive communication regarding product releases, enhancements, and potential impacts
- Conduct customer check-ins, status reviews, and quarterly business reviews
- Deliver recommendations, best practices, and operational guidance
- Collaborate cross-functionally with Adobe internal teams to advocate for customer success
- Maintain high levels of customer satisfaction and engagement
Skills
- Bachelor's degree in a technical field or equivalent experience
- 7+ years of experience in consulting, technical account management, customer success, development, customer support, or related marketing technology roles
- Strong enterprise customer-facing experience
- Excellent verbal, written, presentation, and executive communication skills
- Experience leading customer meetings and high-visibility stakeholder discussions
- Strong analytical problem-solving and project management capabilities
- Ability to quickly learn and adapt to new technologies
- Technical knowledge of web technologies including: Java, SQL, JavaScript, REST APIs, XML, CSS, Web server technologies
- Experience with: Adobe Experience Manager (AEM), Adobe Workfront, Adobe GenStudio
- Experience supporting enterprise-scale digital experience or marketing technology environments
Company Overview