[Remote] Sales Support Representative (Seasonal, 6 months)
Note: The job is a remote job and is open to candidates in USA. Brinks Home is a leader in the smart security industry, protecting over one million people across the U.S. They are seeking a determined Sales Support Representative to work closely with field sales representatives and installation technicians to ensure a smooth onboarding experience, supporting account creation and various operational processes in the sales cycle.
Responsibilities
- Place outbound calls to accounts to complete required survey and verification activities
- Conduct Dealer Survey and Resurvey outreach in accordance with approved scripts and compliance standards
- Accurately document call attempts, outcomes, and survey results in Surveyinator and MAS
- Track and complete required follow‑ups related to dealer survey activity
- Perform limited dealer account documentation and request‑based updates using approved MAS actions (e.g., DECHRQ)
- Follow all Dealer Survey workflows and operational guidelines
- Maintain professionalism and consistency on all survey and dealer communications
- Participate in required training, coaching, and quality reviews
- Adhere to scheduling, attendance, and productivity expectations
- Using systems such as MAStermind, Avaya, Cresta, Microsoft 365 (Outlook, Excel, Word, Teams), and Assembled to support dealer survey documentation and access, job creation and tracking, outbound calling, call recording and compliance, scheduling, and overall communication
Skills
- Reliable internet connection and the ability to use an ethernet cable to link your computer
- Strong verbal communication and active listening skills
- Ability to follow structured workflows and scripts accurately
- Strong attention to detail and documentation accuracy
- Basic computer proficiency and ability to navigate multiple systems
- Ability to manage time effectively in an outbound calling environment
Benefits
- Remote
Company Overview