[Remote] Remote Customer Service Team Director
Note: The job is a remote job and is open to candidates in USA. AO Globe Life is expanding its leadership team and seeking experienced professionals who are ready to lead, mentor, and develop high-performing teams in a fully remote environment. In this role, you will connect with individuals interested in benefit programs, schedule consultations, and support team performance and development.
Responsibilities
- Connect with individuals who have expressed interest in benefit programs
- Schedule and conduct virtual consultations via Zoom
- Guide clients through benefit options and support enrollment
- Maintain accurate digital records and follow-ups
- Recruit, mentor, and support team members
- Set performance expectations and track progress
- Lead team meetings, coaching sessions, and development calls
- Promote a culture of accountability and growth
Skills
- Experience in leadership, management, or client-facing roles
- Strong communication and organizational skills
- Comfortable working remotely and using digital tools
- Motivated to lead, develop others, and drive results
- Authorized to work in the United States
- Reliable internet connection
- Windows-based computer with webcam
Benefits
- 100% remote work environment
- Flexible scheduling
- Warm leads provided — no cold calling or prospecting
- Weekly pay via direct deposit
- Training and leadership development support
- Performance bonuses and advancement opportunities
- Collaborative, growth-focused team culture
Company Overview