[Remote] Product Manager - Digital Distribution and Servicing
Note: The job is a remote job and is open to candidates in USA. Brown & Brown is Seeking a Product Manager – Digital Distribution and Servicing to join our growing team. The role involves defining and owning the digital product strategy for online insurance distribution and servicing, translating business goals into a product roadmap, and optimizing digital channels and customer experiences.
Responsibilities
- Define and own the digital product strategy for online insurance distribution and servicing
- Translate business goals into a clear product roadmap aligned with growth, efficiency, and customer experience objectives
- Identify opportunities to expand digital channels (e.g. aggregator platforms, direct-to-consumer, embedded insurance)
- Drive improvements in quote-to-bind journeys, focusing on conversion rate optimization (CRO)
- Optimize digital funnels across web, mobile, and partner ecosystems
- Lead experimentation (A/B testing) to continuously improve acquisition performance
- Design and deliver scalable self-service capabilities (policy management, claims initiation, endorsements, renewals)
- Reduce cost-to-serve through automation and intelligent workflows
- Enhance customer experience through seamless omnichannel journeys
- Define and track KPIs across the product lifecycle
- Leverage data to prioritize backlog and inform product decisions
- Partner with data science teams to embed personalization, pricing insights, and predictive models
- Own the product backlog and work closely with engineering teams in agile delivery models
- Translate business requirements into clear user stories and acceptance criteria
- Ensure timely, high-quality delivery of product features
- Collaborate with underwriting, distribution, marketing, operations, and compliance teams
- Align senior stakeholders on roadmap priorities and trade-offs
- Act as the 'voice of the customer' across internal forums
- Ensure all digital journeys comply with regulatory requirements across relevant markets
- Work closely with compliance and risk teams to embed controls within digital processes
- Build and lead a high-performing team of digital product managers
Skills
- 5–10+ years of product management experience, ideally within insurance, fintech, or digital platforms
- Strong experience in digital acquisition funnels and/or high-volume transactional products
- Proven track record of delivering customer-facing digital products at scale
- Deep understanding of digital distribution models (aggregators, direct, embedded)
- Strong analytical mindset with experience using data to drive decisions
- Experience with agile methodologies and product management tools (e.g. Jira, Confluence)
- Excellent stakeholder management and communication skills
- Insurance products (e.g. personal lines, SME, or specialty lines)
- Knowledge of policy lifecycle (quote, bind, service, claims, renewals)
- Familiarity with pricing, underwriting, and regulatory constraints
- Able to travel up to 30%
- Experience in the insurance industry, including risk, and regulatory considerations
Benefits
- Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Free Mental Health & Enhanced Advocacy Services
- Paid Time Off, Holidays, Preferred Partner Discounts and more.
Company Overview