[Remote] Junior Client Success Manager
Note: The job is a remote job and is open to candidates in USA. Ylopo is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation software. They are seeking an ambitious, detail-oriented individual to join their Client Success Team as an Entry-Level Client Success Manager, where the individual will support clients in using their platform effectively and ensuring client success.
Responsibilities
- Meet with clients 1:1 to provide support, training, product knowledge, account reviews, and more
- Manage retention efforts for clients who have placed cancellation or are showing indicators of being at-risk
- Deliver a warm and well-documented handoff to internal departments like marketing, client growth, or website development
- Act as an advocate for client's needs
- Speak confidently and professionally with clients
- Work with the utmost urgency to work through client issues
- Maintain accurate documentation of client interaction (e.g., logging activity in Salesforce and internal systems, timely and correctly)
Skills
- Undergraduate degree preferred, preferably in business or communications
- Previous experience in a support or customer service
- Professional manner
- Consistent work habits and strong work ethic
- Strong organizational skills and attention to detail
- Ability to multitask, and work independently toward deadlines
- Strong project coordination skills
- Strong written and verbal communication skills, ability to work well in a small group setting
- Positive demeanor, trustworthy character
- Ability to take the initiative and see projects and tasks through to completion
- Ability to understand and convey detailed information about our services and systems
- Understanding of real estate and the real estate profession a plus, but not necessary
Benefits
- Medical, dental, and vision benefits
- Paid holidays
- Vacation
- Sick days
- A 401(k)
- Paid monthly parking (if applicable)
Company Overview
- Ylopo is a real estate-focused SaaS platform that uses digital marketing and AI to help agents generate, nurture, and convert leads. It was founded in 2013, and is headquartered in Los Angeles, California, USA, with a workforce of 11-50 employees. Its website is http://www.ylopo.com.
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