[Remote] Head of Marketing Operations

Note: The job is a remote job and is open to candidates in USA. Fireworks AI is building the future of generative AI infrastructure. The Head of Marketing Operations is responsible for building the infrastructure that allows marketing to scale, overseeing the marketing tech stack, data model, and analytics to create a reliable pipeline for the executive team.

Responsibilities

• You own the marketing tech stack end-to-end: selection, implementation, integration, and the standards that govern how data flows between systems. This includes the marketing automation platform, CDP or warehouse-native architecture decisions, enrichment, and the integration layer with Salesforce. Success is measured by stack reliability, total cost of ownership, and the speed at which marketing can launch new programs
• You run the operating rhythm of the marketing team. This includes the annual and quarterly planning process, goal setting and tracking, weekly business reviews, and cross-functional program management across demand gen, product marketing, content, and brand. You own the marketing budget model, vendor contracts, headcount planning support, and the prioritization framework that turns a long list of ideas into a focused roadmap. You are the connective tissue that makes the rest of the marketing team faster, more aligned, and easier to scale. Success is measured by on-time program delivery, budget accuracy, and team velocity
• You own the full lifecycle from anonymous visitor through closed-won, including lead scoring, MQL and PQL definitions, SLA enforcement, and the handoff to sales. This includes the operational rigor around routing, nurture, and re-engagement. Success is measured by SDR conversion lift and clean handoff metrics
• You own marketing analytics, attribution methodology, and the dashboards that the executive team and the board see. This includes pipeline attribution, channel ROI, and the quarterly marketing performance review. Success is measured by leadership confidence in the numbers and by speed of decision-making informed by them
• You own data hygiene, privacy compliance (GDPR, CCPA, and emerging US state laws), and the governance model that keeps our database trustworthy as we scale. Success is measured by data quality scores, deliverability rates, and zero material compliance incidents

Skills

• 8+ years in marketing operations with at least 3 years in a leadership role
• Experience building marketing operations from scratch or replatforming at a B2B SaaS company
• Proven track record at a startup or fast-scaling growth-stage company
• Track record running planning cadences, OKRs, and cross-functional program management for a marketing org
• Deep fluency in HubSpot or Marketo, Salesforce, and at least one BI tool (Looker, Tableau, Sigma)
• Comfort owning data quality, GDPR/CCPA compliance, and attribution debates
• Experience managing budget, vendor relationships, and headcount planning alongside a marketing leader
• Calm under pressure with strong opinions held loosely
• Past experience at a developer-first or product-led growth company
• SQL fluency
• Experience with hybrid PQL and MQL scoring models

Benefits

• Meaningful equity in a fast-growing startup
• Competitive salary
• Comprehensive benefits package

Company Overview