[Remote] Customer Success Manager, Mortgage
Note: The job is a remote job and is open to candidates in USA. Argyle is a fast-growing, remote-first, Series C startup focused on solving consumer data problems. They are seeking a Customer Success Manager to be the primary point of contact for strategic customers, manage relationships, and enhance customer experiences through data analysis and collaboration with the product team.
Responsibilities
- Own the customer lifecycle by onboarding new clients, driving adoption, tracking renewals, and working closely with the sales team on upsells and cross-sells
- Manage and nurture multiple customer relationships, including proactively and confidently engaging with key contacts to convey the value of our product
- Monitor KPIs and customer health to reduce churn risk, promote retention, and improve the overall customer experience
- Troubleshoot and provide insights on how to use the various features of our API while working closely with the support team as a point of escalation for complex issues
- Operate within and continuously improve established systems and processes to deliver a consistent and scalable customer success experience
Skills
- 3+ years of experience in a customer-facing, solution-oriented role
- Experience in the mortgage industry
- Ability to develop strong, loyal, and long-lasting client relationships
- Strong technical acumen coupled with the desire to learn the ins and outs of Argyle's API
- Comfortable using AI tools in day-to-day work (e.g. drafting, research, workflow automation, synthesizing customer insights) and curious about how AI can improve how you work
- Exceptional ability to prioritize tasks and work independently
- Excitement to perform and deliver in a high-growth environment and strive for continuous improvement
- Experience at a high-growth startup or scale-up
- Experience with Point-of-Sale and Loan Origination Systems
Benefits
- Commission
- Equity
- Remote-first
- Competitive pay and equity
- Ownership
- Flexibility to work in a way that suits them, including flexible time off
- Inclusive team
Company Overview