[Remote] Case Quality & Data Specialist - Human Services Program - Texas Remote

Note: The job is a remote job and is open to candidates in USA. The Workforce Group, a LEMOINE company, is seeking a detail-oriented Case Quality & Data Specialist to support a federal human services program serving vulnerable populations, including young adults and families. This role supports case-level quality review, data entry, documentation control, data validation, and case record reconciliation.

Responsibilities

• Review case documentation, field visit notes, address research notes, contact notes, required data fields, escalation records, and closure rationale for accuracy and completeness
• Identify missing documentation, inconsistent outcomes, duplicate entries, unsupported conclusions, late updates, unclear determinations, or incomplete case records
• Enter, upload, reconcile, and validate case data in approved secure systems, trackers, forms, or databases
• Support batch uploads, data correction, upload error resolution, and data reconciliation activities
• Confirm that case records are complete, accurate, and ready for quality review, reporting, or invoice support
• Maintain organized case documentation, quality review notes, audit trails, and correction records
• Coordinate corrections with field operations, case research, case coordination, data, reporting, quality, and program leadership teams
• Track case documentation status, data entry status, correction status, and pending quality review actions
• Protect sensitive participant, program, and Government-related information
• Maintain objective documentation without unsupported conclusions or personal opinions
• Participate in required training, operational briefings, quality review meetings, and staff meetings
• Perform additional duties as assigned

Skills

• High school diploma or equivalent required
• Strong attention to detail and ability to review records for accuracy, completeness, consistency, and documentation sufficiency
• Ability to identify errors, duplicate records, missing fields, late actions, and conflicting information
• Strong written and verbal communication skills
• Ability to prepare clear, accurate, objective, and timely documentation
• Proficiency with Microsoft Office, Excel, Word, Teams, email, shared trackers, databases, and electronic documentation systems
• Ability to learn approved case management, data entry, documentation, or quality review tools
• Ability to maintain confidentiality, professional boundaries, and ethical standards
• Ability to complete required federal, client, and company training before beginning work
• Ability to successfully complete required pre-employment screening and federal background/suitability processing
• Must be authorized to work in the United States
• Associate or bachelor's degree in human services, social work, criminal justice, psychology, sociology, public administration, business administration, data management, quality management, or related field preferred
• Minimum of one year of experience in data entry, quality review, case review, records review, administrative operations, human services support, case management support, compliance support, or similar work preferred
• Experience reviewing case files, field documentation, human services records, quality records, or compliance documentation
• Experience with data validation, batch uploads, data reconciliation, dashboard support, or secure data systems
• Experience supporting federal, state, local government, human services, emergency response, disaster recovery, or field-based programs
• Strong Excel skills, including sorting, filtering, data cleanup, and trackers
• Bilingual English/Spanish preferred

Company Overview

• The Workforce Group is part of the 1LEMOINE Team of Companies that provides a full suite of services specializing in disaster relief, strategic project planning, rapid staffing augmentation, mass sheltering operations, full scope wrap around services, emergency response, humanitarian support services, operations program implementation and management. It was founded in 2013, and is headquartered in Baton Rouge, Louisiana, USA, with a workforce of 501-1000 employees. Its website is http://theworkforcegroup.org.

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