[Remote] Business Analyst
Note: The job is a remote job and is open to candidates in USA. Oddball is a company that values learning and growth, aiming to improve the daily lives of millions through quality software in the federal space. They are seeking a Business Analyst to bridge the gap between users, product teams, and engineers, ensuring smooth operation of federal programs.
Responsibilities
- Serve as the connector between product teams, engineers, and end users — triaging requests, resolving issues, and keeping everyone informed
- Handle incoming requests for help or information and respond clearly and quickly
- Create and maintain training materials, step-by-step guides, FAQs, and video tutorials to help users help themselves
- Build and maintain a self-service knowledge base on SharePoint and GitHub
- Escalate technical issues to the right people and follow through until they're resolved
- Support configuration and setup tasks as needed
Skills
- Experience working between technical and non-technical teams — you know how to translate both ways
- Strong written communication skills and an eye for clear, useful documentation
- Experience creating training materials and self-service resources that people actually use
- Familiarity with SharePoint and GitHub
- Applicants must be authorized to work in the United States. In alignment with federal contract requirements, certain roles may also require U.S. citizenship and the ability to obtain and maintain a federal background investigation and/or a security clearance
- Bachelor's Degree
- Some exposure to SQL, Python, or R is a plus
- Experience with Human-Centered Design principles is a plus
- Comfortable working in an Agile environment
- Thrives in a remote, collaborative environment and genuinely enjoys helping people solve problems
- Communicates clearly and openly, whether writing a user guide or jumping on a call to untangle a tricky issue
Benefits
- Fully remote
- Tech & Education Stipend
- Comprehensive Benefits Package
- Company Match 401(k) plan
- Flexible PTO, Paid Holidays
Company Overview