Experienced Full Stack VP of Customer Success – Global Customer Retention and Growth

At careerzynith, we're redefining the fundraising platform to create the most convenient and fastest way to donate to non-profit foundations. Our innovation is aimed at enhancing loading speeds, boosting conversion rates, offering diverse payment methods, and more. Each month, individuals worldwide donate tens of millions of dollars through our platform. We are the go-to fundraising solution for some of the world's leading non-profit organizations. UNICEF, The Obama Foundation, the Alzheimer's Association, and many others leverage our platform for their online fundraising needs. Join careerzynith as we continue to revolutionize the fundraising industry and make a meaningful impact on the world. We're seeking a strategic and execution-oriented Vice President of Customer Success to lead and scale our global Customer Success organization. This senior leader will be responsible for driving customer outcomes across our enterprise, strategic, mid-market, and SMB segments, ensuring retention, growth, and long-term value.

About the Role

As a seasoned leader with a proven track record of building and scaling high-performing teams, you'll establish operational excellence throughout the customer lifecycle and foster strong cross-functional alignment with Product, Sales, Marketing, and Implementation. You'll bring rigor to process, a passion for delivering exceptional customer experiences, and a sharp focus on driving growth through strategic account planning, product adoption, and value expansion.

Key Responsibilities

•

Lead, mentor, and grow a high-performing global Customer Success team

, fostering a culture of excellence, accountability, and customer centricity.

Own customer health and retention

, proactively identifying risks and driving team performance through KPIs and OKRs, ensuring high retention and NRR.

Build and scale processes

for seamless onboarding, retention, and growth, enforcing operational rigor in follow-ups, internal communications, and handoffs.

Guide CSMs in delivering effective QBRs, success plans, and executive engagement

, while enabling them to articulate ROI and influence stakeholders.

Partner with Sales and Product to identify and drive upsell and cross-sell opportunities

, guiding value selling strategies to expand relationships in existing enterprise accounts.

Champion customer needs

, serve as the point of escalation, and ensure seamless collaboration with international teams (including Eastern Europe), as well as Chief Customer Officer, Implementation, Marketing, Sales, and Product.

Ensure strong customer access for Product to gather feedback for roadmap prioritization

, representing the voice of the customer in leadership forums.

• Leverage data and insights to improve lifecycle engagement, drive product adoption, and foster customer advocacy, developing scalable playbooks and CS frameworks with international teams.

Essential Qualifications

• 12+ years of experience in B2B or B2B2C SaaS Customer Success, including 7+ years in CS leadership roles

• Experience managing large global teams (LATAM is a plus), and collaborating with international product and support teams (Eastern Europe is a plus)
• Proven track record scaling Customer Success functions and delivering high Retention and NRR in high-growth SaaS environments
• Deep understanding of customer lifecycle management, account and success planning, and enterprise engagement
• Strong executive presence with the ability to influence and build trust with C-level stakeholders
• Experience working with CRMs, digital marketing tools, Google Analytics, and integration platforms

Preferred Qualifications

• Bonus: Experience working with or supporting nonprofits

What We Offer

•

Competitive compensation package

, including OTE: $280,000 - $300,000, Base Salary: $196,000 - $210,000, and stock options

Health, Dental, and Vision insurance

covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family

FSA Spending Account

•

Remote or Hybrid work

. Our teams are spread globally.

15 days of vacation

, 7 company holidays plus an additional 3 floating holidays and 5 sick days

401(k) plan with company match

• 100% Company-paid short-term disability, long-term disability, basic life insurance and AD&D •

Paid parental leave

(12/6 weeks)

About careerzynith

careerzynith is a dynamic and innovative company that's passionate about making a meaningful impact on the world. We're committed to creating a culture that's inclusive, diverse, and supportive of our employees' growth and well-being. If you're a motivated and results-driven professional who's passionate about customer success, we encourage you to apply to this exciting opportunity.

How to Apply

If you're ready to join a team that's revolutionizing the fundraising industry, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Note:

All official correspondence from careerzynith will exclusively originate from the @careerzynith.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company. Apply for this job