Desktop Support/Field Support (Local to Massachusetts)
Job title: Desktop Support/Field Support (Local to Massachusetts) Location: MA-Boston-133 Brookline Ave -02215 or MA-Norwood-1177 Boston Providence Tpke -02062 Job type: Full time and Contract both Interview: Video candidate need to have their own vehicle and ready to travel 30-35 mil radius from client address to different location. Senior Desktop Support provides on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT. Primary Responsibilities: Provide day-to-day IT support operations at clinical locations using the ServiceNow ticketing system which includes traveling on site to clinics. Provide support for end-user experience - such as onboarding, technical installation of hardware, answering technical questions and following up with users. IT Support for any escalations from a clinical location. Diagnose, troubleshoot, and resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), replacing parts as required. Adapt to new technologies, process new information and help customers through technological changes. Improves and implements procedures as needed and/or assigned. Assist the clinical staff by maintaining IT readiness for day-to-day operations. Management of IT assets including o Receiving large orders of equipment o Manage assets at current storage locations. o Daily shipping of devices to locations on demand o Managing shipping and returns of assets from remote staff. Support project work which includes but not limited to the following: o New product Rollouts o Department moves and buildouts. o Refresh of Desktop IT equipment. Provide training and directions to other Desktop members as needed. o Provide feedback on staff to management. Desktop Support provide technical support to the enterprise. This function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution. - Support Remote and Work-From-Home Staff - Be proficient in oral and written communication - Have skills in data analysis and solution development - Effective time and resource management - Strong deductive skills for system analysis and problem-solving - Ability to manage multiple activities - Advanced proficiency with Microsoft Office, Windows OS, HP hardware, and related technologies. - Analyzes and investigate complex IT issues as they arise -In-depth knowledge of PC hardware and peripherals. - Experience with Windows OS, Imaging, Active Directory, Exchange, VPNs, Citrix, Data Migration.