Collection Specialist

Job Title: Collections Specialist Position Overview: The Collections Specialist assists in the collection and reporting of past due receivable balances to ensure timely payments. This role involves coordinating with the Senior Collector, Collection Supervisor/Manager, and other department Managers as needed. Reporting Relationships: Reports directly to the Senior Accounts Receivable Manager, NA Direct Reports: None Major Responsibilities: Monitor, collect, and maintain the North America accounts receivable portfolio. Provide timely, professional responses to the Field (Sales) and Sales Management to resolve collection issues and disputes. Coordinate the preparation of reports and participate in weekly and/or monthly LOB calls with Field and Sales management personnel. Review and analyze accounts receivable aging. Contact clients via phone, email, and formal collection/demand letters to follow up on the status of unpaid invoices. Negotiate, document collection status, and arrange payment schedules using the JDE system/Excel spreadsheet. Maintain frequent telephone contact with clients regarding questions concerning the status of their receivables. Prepare write-off recommendations, statements, and correspondence for sales and clients regarding the accounts receivable balances, often including charts and tables created through JDE. Process customer refund requests after determining their validity. Handle special projects as determined by Management. Perform other duties as assigned. Required Experience/Characteristics: 3-5 years of high-volume corporate collections experience. Knowledge of billing and collections procedures. Accounts receivable knowledge/experience is a plus. Strong attention to detail and goal-oriented. Experience with JDE is a plus. Commitment to excellent customer service. Excellent written and verbal communication abilities. Ability to prioritize and manage multiple responsibilities. Detailed accounting and analysis experience. Work Environment and Company Culture: This position is fully remote, allowing you to work from the comfort of your home. We foster a collaborative and inclusive work environment where every team member's contributions are valued. Our company culture emphasizes professional growth, continuous learning, and work-life balance. We encourage open communication and provide opportunities for team members to connect and collaborate virtually. We are committed to diversity and inclusion, ensuring that all employees feel respected and supported.