Business Analyst, Payments and Fraud
Job Description:
- Support and enhance the development of payments and fraud KPIs, performance reporting, and post-launch analysis of new payment features and experiments
- Write and optimize SQL queries to uncover trends, anomalies and revenue opportunities
- Translate complex data into clear, actionable recommendations for business leaders
- Build and maintain dashboards to monitor fraud trends, payment declines, and overall payment health
- Provide analytical support to improve fraud detection and decision workflows
- Evaluate fraud rule performance, monitor alerts, and recommend data-driven improvements
- Analyze payment decline drivers and develop decline salvage and optimization opportunities
- Communicate performance insights, root cause analysis, and mitigation strategies across teams
Requirements:
- Bachelor’s degree in Business, Finance, Economics, Data Analytics, or related field
- 2+ years of experience in business analytics, preferably within payments and fraud
- Strong SQL expertise and experience working with large, complex datasets
- Proven ability to deliver business insights and performance-driven recommendations
- Experience building dashboards and reporting in Tableau
- Familiarity with card-not-present (CNP) subscription-based payments preferred
- Prior experience with Cybersource Decision Manager or similar fraud decisioning tools preferred
Benefits:
- 100% medical/dental/vision coverage
- Unlimited employee PTO
- Bonus program
- Equity plans
- 401K