Bilingual Care Coordinator – Per Diem
Job Description:
- Provide non-clinical support to patients through virtual channels
- Support care coordination activities such as scheduling and follow-up outreach
- Partner with nurses and operational teams for inbound and outbound workflow needs
- Recognize and escalate clinical concerns and urgent issues
- Troubleshoot real-time technology and service issues
- Support new workflows and operational initiatives as business needs evolve
Requirements:
- 2+ years of experience in a customer-facing, patient-facing, or healthcare support role
- Strong verbal and written communication skills
- Ability to type 45+ words per minute
- Demonstrates strong technical proficiency
- Comfortable using multiple technology platforms
- Ability to work in a fast-paced environment
- Strong organizational skills and attention to detail
- Ability to recognize when an issue requires escalation
- Strong Critical Thinking Skills
- Bilingual fluency in English and Spanish
Benefits:
- Health insurance
- Paid training period
- Flexible work arrangements